Student FAQs

Student frequently asked questions.

LancerPlan Error (Degreeworks Error)
Error message:  "This user does not have permission to access Dashboard." Solution: Please clear browser cache or use browser incognito mode...
Sat, Sep 26, 2020 7:46 AM
PIN Required to Pay Fees
Issue: Received prompts such as the following, requiring PIN to pay fees. Solution: 1) Please sign into Lancerpoint at lance...
Thu, Aug 19, 2021 11:32 AM
Clear Web Browser Cache and Cookies
Sometimes your session cookies for Lancerpoint or other applications may be corrupted, and it is necessary to clear your browser cache or cookies.  Be...
Fri, May 26, 2023 12:25 PM
Create account for Rave Alerts
Pasadena City College may send out emergency alerts using Rave Alert. We encourage you to register your contact information. Accounts for enrolled students ...
Fri, May 26, 2023 12:31 PM
PCC Connect Application Error
If you are trying to log into PCC Connect or to access a link within PCC Connect after being timed out, you may see the following message -- The application...
Fri, Sep 3, 2021 3:03 PM
Online Verification - Error 10003
If you receive an error message like this from the Online Verification system: Error 10003: The sign-in response is not valid. Request ID: fde908c4-7e...
Fri, May 26, 2023 12:40 PM
Free Windows 11 Education License Available for Students
As part of our ongoing efforts to provide our students with exceptional access to services and software, the ITS team has negotiated an agreement with Micro...
Wed, Dec 15, 2021 5:10 PM
Enable 2FA in Google Workspace
What is Two Factor Authentication (2FA)? Two Factor Authentication is the process of adding additional security, often in the form of a physical device or...
Thu, Sep 7, 2023 9:48 AM
How to get your Lancer Card ID
The LancerCard ID is your key to services. We recommend getting your ID early so you can take advantage of the services below: Bus Pass (UPASS) -  Availa...
Fri, Jan 26, 2024 4:05 PM
How to Connect to PCC Wireless - Student Instructions
The PCC campus offers free wireless Internet to all students, faculty and staff. Wireless access is generally available around the entire campus, in most in...
Wed, Feb 21, 2024 5:15 PM