Sometimes your session cookies for Lancerpoint or other applications may be corrupted, and it is necessary to clear your browser cache or cookies. 


Below are links on how to clear the cache and cookies from the most common web browsers.  


Chrome:    

https://support.google.com/googleplay/answer/32050?co=GENIE.Platform%3DDesktop&hl=en


Firefox

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache


Microsoft Edge

https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09


Alternatively, if you open a new Incognito/Private window, you can login there if you cannot clear your cookies at this time.