Student FAQs
Student frequently asked questions.
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Activate LancerPoint Account Video
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Registration - Add Classes
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Discount Software / Hardware for Students, Employees and Faculty
Thinking of buying new software or technology? If you are a current PCC Student or PCC Employee, you are eligible for a discount! CollegeBuys, powered by the Foundation for California Community Colleges, offers discounts of up to 85 percent on a wide range of educational products—from industry-leading software and technology to high quality office and classroom furniture. Visit: https://foundationccc.org/CollegeBuys
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How to Access Adobe Creative Cloud Applications
On Campus: ln order to use Adobe Creative Cloud software at PCC, Adobe requires all users to login in using an Adobe ID. PCC does not provide automatic Adobe IDs for students, and student users will need to sign in using their personal Adobe ID. Students may get a free Adobe ID at https://www.adobe.com, then selecting "Sign In" and then "Create an Account." We recommend that you do not use your PCC email address for your Adobe ID, since Adobe blocks some of those, and you may want to continue using the same ID after you have left the College. At sign in, select "Personal Account," not "Company or School." Please understand that not all lab computers at PCC are capable of hosting every Adobe software package. In particular, software that makes heavy use of video or 3d, such as After Effects, is not offered in our general-purpose labs. Off Campus: To use the software on a computer at home, California Community College students can subscribe at a special discounted rate through http://store.collegebuys.org/. It's currently offered at $40 for six months as of Summer 2023. Collegebuys will ask for a .edu email address and/or other proof of enrollment. You do not need a subscription to use Adobe software in campus labs, as PCC provides the device license. Hardware Requirements: For installing CC on your own computer, you will need (as of 2024) a machine with at least a 2021 version of Windows 10 (release 21H2), MacOS 11 Big Sur, or later. Earlier (2021) versions of CC ran on Windows 10 release 1909 and MacOS 10.15, and should continue to function, but without updates. Current versions work fine with Windows 11 and MacOS 12 through 14. Adobe says you can run some programs (mainly Acrobat) with only 4gb of memory, but in our experience 8gb is the bare minimum and 16gb is much better. Photoshop and AfterEffects can benefit from 32gb or more.
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Reapply to PCC: Returning Students
If it has been more than one semester since you have taken a class at PCC, you will need to reapply at to the school. PCC has an open enrollment policy, which means you can apply year-round. However, it's best to apply early to improve your priority registration date and get the best choices for classes. https://pasadena.edu/get-started/returning-students.php
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Ordering Transcripts (Current and Former Students)
Order here: https://pasadena.edu/admissions-and-aid/admissions-and-records/records-transcripts/transcript-request.php Transcript Terms: Before ordering a copy of your transcripts, please review the following processes: The cost for an official transcript is $5 per copy. Your transcripts will be mailed as a hard copy or sent electronically (if available) after you have placed an order. We cannot hold transcripts for any changes or additions (i.e. hold for final grades, grade changes, etc.) You must wait until all changes are finalized before you order your transcript. All Transcript orders must be placed online. If you attended Pasadena City College before 1983, you MUST indicate your dates of attendance on your order or your transcript will not be complete.
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Student Virtual Support Center
Have questions? Use our Virtual Support Center to get help from our friendly PCC staff. Hours: Monday - Friday: 9 am - 4 pm Visit the Virtual Support Center Login Page Sign in with your Lancer ID# If you don't have a Student ID #, select “Not a student yet” under the sign-in button. We recommend applying for admission at www.pasadena.edu/apply When it's your turn, a PCC team member will contact you to start your session! We use email, text, and phone call communication methods. Note: The phone number may show “no caller ID” or it may be a “626” phone number. If they missed you, please sign up again. Please be sure your contact information is up to date in LancerPoint. Help Centers and Support: https://pasadena.edu/student-services/get-help/index.php
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No Assertion Found
If you received the “No Assertion” error, please follow the following steps: 1. Clear Browser Cache PC Chrome: Press Control-Shift-Delete > Browsing Data > Click "Cached images and files" and "Browsing History" and "Download History" > Clear data Mac Chrome: Press Shift-Man-Delete > Browsing Data > Click "Cached images and files" and "Browsing History" and "Download History" > Clear data Firefox: Press Control-Shift-Delete > Click "Cache" and "Browsing & Download History" > Clear Now IE (Internet Explorer): Press Control-Shift-Delete > Click Temporary Internet Files and website files > Delete Also click Menu > Internet Options > General tab > Browsing History > Settings "Check for newer versions of stored pages" should be set to "Every visit to the page". Mac Safari: Safari Menu Bar > Clear History 2. Capture Error for PC – Only if Still Cannot Connect For user to capture error from their end: 1) Please turn on browser debug by clicking Ctrl + Shift + I from the keyboard. 2) Reproduce error –from the beginning up until No Assertion Found error appears. 3) Capture screen prints of the 'Network' and 'Console' tab" then send to helpdesk@pasadena.edu. If possible, send from student’s @go.pasadena.edu account so that we know who the student is.
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UDC Id not available error
If you receive this error message: com.ellucian.sso.exception.ApplicationException: UDC Id not available Please log out of Lancerpoint, go back to the login screen, type your username without space characters after it, and ensure that your browser does not autofill your username with any space characters. The main Lancerpoint screen does not care if the username has a space after it, but the system that handles registration add/drops, payments, etc does.
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How can students pay balances outside of LancerPoint
There are times when a student is not able to make a payment via LancerPoint. For example, if they have a legacy balance, LancerPoint will not show that they can make a payment. If a student has a legacy balance on their student account they can contact Student Business Services to see how they can pay their fees. They have 3 options: 1) Contact SBS at 626-585-7336 or SBS@pasadena.edu to set up an appointment to pay their fees in person. 2) Mail in their payment. Make check payable to Pasadena City College. Include their Student ID on the check and mail to: . Pasadena Area Community College District Student Business Services, B203 1580 East Colorado Boulevard Pasadena, CA. 91106-2003 3) Drop off payment in our Drop Box. (Drop Box is located in the Student Business Service’s office lobby to the right of the last window)