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No Assertion Found

Modified on: Mon, Aug 24 2020 4:32 PM

If you received the “No Assertion” error, please follow the following steps:

 


1. Clear Browser Cache 

  

PC Chrome:

          Press Control-Shift-Delete > Browsing Data > Click "Cached images and files" and "Browsing History" and "Download History" > Clear data 

 

Mac Chrome:

          Press Shift-Man-Delete > Browsing Data > Click "Cached images and files" and "Browsing History" and "Download History" > Clear data 

 

Firefox:

          Press Control-Shift-Delete > Click "Cache" and "Browsing & Download History" > Clear Now

 

IE (Internet Explorer):

          Press Control-Shift-Delete  >  Click Temporary Internet Files and website files > Delete

          Also click Menu > Internet Options > General tab > Browsing History > Settings 

                     "Check for newer versions of stored pages" should be set to "Every visit to the page".

 

Mac Safari:

                Safari Menu Bar > Clear History 

 


2. Capture Error for PC – Only if Still Cannot Connect

 

        For user to capture error from their end: 

 

            1) Please turn on browser debug by clicking Ctrl + Shift + I from the keyboard. 

            2) Reproduce error –from the beginning up until No Assertion Found error appears.

            3) Capture screen prints of the 'Network' and 'Console' tab" then send to helpdesk@pasadena.edu.  If possible, send from student’s @go.pasadena.edu account so that we know who the student is.   

 

 

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