No Assertion Found
Modified on: Mon, Aug 24 2020 4:32 PMIf you received the “No Assertion” error, please follow the following steps:
1. Clear Browser Cache
PC Chrome:
Press Control-Shift-Delete > Browsing Data > Click "Cached images and files" and "Browsing History" and "Download History" > Clear data
Mac Chrome:
Press Shift-Man-Delete > Browsing Data > Click "Cached images and files" and "Browsing History" and "Download History" > Clear data
Firefox:
Press Control-Shift-Delete > Click "Cache" and "Browsing & Download History" > Clear Now
IE (Internet Explorer):
Press Control-Shift-Delete > Click Temporary Internet Files and website files > Delete
Also click Menu > Internet Options > General tab > Browsing History > Settings
"Check for newer versions of stored pages" should be set to "Every visit to the page".
Mac Safari:
Safari Menu Bar > Clear History
2. Capture Error for PC – Only if Still Cannot Connect
For user to capture error from their end:
1) Please turn on browser debug by clicking Ctrl + Shift + I from the keyboard.
2) Reproduce error –from the beginning up until No Assertion Found error appears.
3) Capture screen prints of the 'Network' and 'Console' tab" then send to helpdesk@pasadena.edu. If possible, send from student’s @go.pasadena.edu account so that we know who the student is.