Free Software for Your Class
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How to Log In to PCC AppStream (Students and Faculty)
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How to Save Files in AWS AppStream
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AppStream: Unable to Login - 403. That's an error. Error: not_a_saml_app
Please use your *go.pasadena.edu email account to log in to PCC AppStream.
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AppStream: Screen appears to be black or blank
On rare occasions, AppStream's app window will appear as a black box instead of showing the app. Log out, and close all browser windows Open a new browser window and try to log back in If you still experience the same issue, please make sure you use Chrome, clear your history/cache (https://support.google.com/accounts/answer/32050), and try again Contact helpdesk@pasadena.edu if the problem persists
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AppStream: No Streaming Resources Are Available Error
If you see the error message "No streaming resources are available for your session" after signing in it indicates that all available AppStream sessions are currently in use by other users. Apps on Demand will be aware of your attempt to sign in and will begin preparing another session, a process that may take up to ten minutes. We suggest you wait about ten minutes, then click RETRY. If the error persists after 20 minutes please contact helpdesk@pasadena.edu for assistance.
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Ways to Access PCC's Virtual Software (AppStream 2.0)
Please use the PDF-version attached to this article as it contains screenshots to help direct you in either of the following methods listed below. Students have two ways to access PCC's free Virtual Software (AppStream 2.0) Method-1 [If already logged into your 'go.pasadena.edu' Gmail account] 1. Go to the top-right of the browser window and click on the ‘waffle’ (circle with 9-dots inside). 2. Scroll down and you will see the available virtual apps. 3. Click on the desired app and it will launch. 4. To Exit, click on the drop-down arrow, and select Exit session. Method-2 [Logging into AppStream from the PCC webpage] 1. Go PCC’s Free Software page/AppStream 2.0 (https://pasadena.edu/business-administrative-services/its/appstream.php) and choose the software you wish to use. 2. When prompted, log in with your PCC username (do not use your full '@go.pasadena.edu' address). 3. Once you log in, your requested software will launch. 4. To Exit, click on the drop-down arrow, and select Exit session.
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M365 Office Licensing Error 53003: Your sign-in was successful but you don’t have permission to access this resource
When opening an Office application on a Windows, Mac or iOS device, if you see the error 53003, which corresponds to “Your sign-in was successful but you don’t have permission to access this resource” or “Another user from your organization is signed in on this device” then the solution is described here: https://learn.microsoft.com/en-us/office/troubleshoot/activation/another-account-already-signed-in Here are the solutions, by platform: Mac: 1. Close all Microsoft 365 apps. 2. Open Terminal and paste in this command and hit enter: defaults write com.microsoft.Word ResetOneAuthCreds -bool YES 3. Sign back into the M365 apps. Windows: 1. Sign out of all Microsoft 365 apps 2. Remove all folders in the following locations: %localappdata%\Microsoft\OneAuth %localappdata%\Microsoft\IdentityCache You can access these folders by copying the path listed above, click on the start menu, paste in the path and hit enter. 3. Then sign back into the Microsoft 365 apps. NOTE: You can also accomplish this from a Command Prompt (with Run with Admin Privileges) with the following commands cd %localappdata%\Microsoft rmdir /s OneAuth\* IdentityCache\* iOS/iPadOS: 1. Go to the Settings app > Microsoft 365 (Office) settings > Reset Microsoft 365 (Office) > Enable "Delete Sign-In Credentials" and "Reset Cloud Settings". 2. Sign Back into the Microsoft 365 Apps. NOTE: If you have an older version of Office apps installed, you may need to follow this process with each individual application (Word, Excel, PowerPoint and OneNote).