Student FAQs
Student frequently asked questions.
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LancerPlan Error (Degreeworks Error)
Error message: "This user does not have permission to access Dashboard." Solution: Please clear browser cache or use browser incognito mode.
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PIN Required to Pay Fees
Issue: Received prompts such as the following, requiring PIN to pay fees. Solution: 1) Please sign into Lancerpoint at lancerpoint.pasadena.edu 2) Click "My Tuition & Financial Aid" 3) Click "Pay Online"
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Clear Web Browser Cache and Cookies
Sometimes your session cookies for Lancerpoint or other applications may be corrupted, and it is necessary to clear your browser cache or cookies. Below are links on how to clear the cache and cookies from the most common web browsers. Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop Firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache Microsoft Edge https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09 Alternatively, if you open a new Incognito/Private window you can log in there, if you cannot clear your cookies at this time.
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Create account for Rave Alerts
Pasadena City College may send out emergency alerts using Rave Alert. We encourage you to register your contact information. Accounts for enrolled students are created automatically in Rave with your PCC email address. You may add additional contact information to your account. When you first visit https://www.getrave.com/login/pasadena click on the "Forgot your password?" link, and enter your PCC email address and click Submit. It will send a link to that email address to set a new password. Rave does not use your Lancerpoint single sign-on login/password.
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PCC Connect Application Error
If you are trying to log into PCC Connect or to access a link within PCC Connect after being timed out, you may see the following message -- The application has encountered an error. We apologize for the inconvenience. If this happens again, please contact your system administrator. Provide the error id:... Please take the following steps to resolve the application error. Clear web browser cache and cookies See the following article to clear cache and cookies in Google Chrome, Firefox, and Microsoft Edge. https://helpdesk.pasadena.edu/support/solutions/articles/16000043505 Sign out of anything LancerPoint related on your computer Sign into PCC Connect and then use the intended link
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Online Verification - Error 10003
If you receive an error message like this from the Online Verification system: Error 10003: The sign-in response is not valid. Request ID: fde908c4-7ead-0000-08d9-2b9109163d81 You will need to do the following: Close all browsers Wait a few minutes for page to refresh Log back into LancerPoint to try again This error occurs if you leave a LancerPoint self-service page open long enough that your session expires. You should close all LancerPoint pages when you are done using them or leaving your computer.
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Free Windows 11 Education License Available for Students
As part of our ongoing efforts to provide our students with exceptional access to services and software, the ITS team has negotiated an agreement with Microsoft that entitles all of our students to a license of Windows 10 Education or Windows 11 Education at no cost to you, for use on a personal device of your choice (one copy per student). Windows 10/11 Education is a far more powerful enterprise-level version of the Microsoft Windows® operating system than the Microsoft Windows Home version that is typically pre-installed on computers for personal use. You can download and claim your free license of the enterprise-grade Microsoft Windows 10 Education or Windows® 11 Education at the following link: https://pasadena.onthehub.com. The link above will take you to your Pasadena City College Webstore, where you will also find discounted versions of generally required academic software products such as SPSS, Minitab, Parallels, Norton, eViews and many more titles at great prices. Please use your Lancerpoint credentials to sign in to see all the available products. System requirements for Windows 11: https://www.microsoft.com/en-us/windows/windows-11-specifications?r=1 Questions? https://pasadena.onthehub.com/WebStore/Support/WebStoreHelpContents.aspx
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Enable 2FA in Google Workspace
What is Two Factor Authentication (2FA)? Two Factor Authentication is the process of adding additional security, often in the form of a physical device or unique key, when logging into your accounts. Google and Gsuite accounts make 2FA available through their own application called Google Authenticator, but it can also be achieved through third-party apps like Authy or 1Password, among others. 2FA for Google Gmail Accounts Turning on two-factor authentication for your google account should take two minutes or less to complete. While logged into your google account view your profile icon at top right. Click your icon and choose “Manage your google account” button in the dropdown. Select “Security” in the navigation bar. Note: Google often changes where this choice is found. Sometimes it’s above the icon, sometimes to the left in a menu. Visit the section for signing into google, which will look like this: Click on the heading for 2-Step Verification. You’ll be asked to sign into your account again. Provide your password and continue. You’ll be presented with a quick overview of the process. Click “Get Started” to begin. The available authentication options you’ll see on the next screen represent the login options allowed for your account which are set by your G suite administrator. They typically include authenticating with a physical device like your iPhone or android device, using a physical security key, or a text/voice message. If you’ve been using your phone with your google account chance are it’s already paired for usage as two step authentication. If so, you’ll see it listed like this: Using the Google prompt is the quickest way to authenticate your phone. When you login, it pops a message on your mobile device and asks if the login was you. You click “Yes” on that button and you’re authenticated. Your device will be listed in this area if you have logged into your google account using your phone or mobile device anytime in the last 28 days. Most modern phones allow you to add your google account. You’ll need to check your phone settings for how to do that if your phone is not listed here. If you’re not able to attach your device to your google account you can choose another option. That link toward the bottom of this setting page will allow you to choose a security key or text/voice message. The easiest option here is to choose “Text Message or Voice Call.” You’ll see this screen: Enter a phone number and choose the method you prefer, text or phone call, then click next. Google will text or call you with a code. Enter that code when prompted. The final step will be to turn on authentication by clicking the “Turn On” link. You’ll be brought back to the authentication settings screen and shown all the ways you are able to authenticate into your google account. At this point, it’s a good idea to add additional authentication methods in case your phone dies and you can’t get texts or don’t have your phone on you at the moment. I like using my 1Password app which is accessible on my computer and all other devices. For that method, you would choose AUTHENTICATOR APP in the list. Once you choose setup under Authenticator App, a popup window will appear asking you to choose which device you have. Choose your device and click next. Then you’ll be presented with a barcode you can scan with your authenticator app. Check your authenticator app for instructions on how to scan barcodes with that app. Each one is slightly different. Once you scan the barcode, your authenticator app will automatically give you a six digit code. Click next on the google barcode setting. It will prompt you for that code. Enter the code and you’re all set. Remember, authenticator codes are valid for a short period of time, usually 30 seconds or less. If your code fails you may need to grab a new one. Your authenticator app will automatically reset it and give you another for use. Each time you add a new method of authentication, Google will mark that as the default. Again, the Google Prompt is the quickest and easiest way to authenticate. If this option is available to you, we recommend choosing it. Click the link for ADD GOOGLE PROMPT and you’ll see this popup: Click “Get Started” and you’ll see this popup: Again, if you’ve logged into your account with your phone over the past 28 days it will be listed here. If not, select “Use a different phone.” You’ll see a popup like this with simple instructions: Follow the instructions for the device type you use. Once you’ve connected the Google App will recognize the login and bring you back to the previous window. Google will send a message to your screen and ask you to click “NEXT” to test. Google will send a prompt to your phone that looks like this: Click the button YES and you’ll be authenticated. Again, this is the easiest method as it does not require a separate app or adding codes. You’ll be returned to the Google security settings with the new method set to default. As a final method of security, we recommend you grab the backup codes which can be saved in a doc or on your phone or printed and used in a pinch if all your other devices are not handy. Click setup and you’ll see a popup with 10 codes, each an eight-digit number. You’ll have the option to print or download the codes. Keep them in a safe place. You can also access them again here in your security settings. Congratulations, Google’s 2-Step Authentication is now setup!
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How to get your Lancer Card ID
The LancerCard ID is your key to services. We recommend getting your ID early so you can take advantage of the services below: Bus Pass (UPASS) - Available Fall and Spring Semesters Access to the Student Success Centers (tutoring) Transactions at Student Business Services, Financial Aid, Fiscal Services, Police and Safety Shatford Library Shuttle Service to off-site locations such as the PCC Foothill Campus and A-Line (Allen Avenue) Station To Obtain Your Digital Lancer Card ID: Starting October 20, 2023, PCC students, faculty, and staff will be able to ditch the plastic and use a digital version of their PCC ID cards. Download the PCC Touchnet 360U Digital ID app by following a few easy setup steps. Log in to using your LancerPoint credentials and you're good to go. iOS App Link: PCC Touchnet 360U on the App Store Android App Link: PCC Touchnet 360U on Google Play To Obtain Your Physical Lancer Card ID: You can request your physical Lancer Card ID by visiting the following locations. Remember to bring a photo ID such as driver's license or passport, and a your Lancer Student Number: Pathways FYE in V-100 (Main Campus). For hours, visit Pathways FYE Foothill Campus: SSC Room 108-D, Tutoring Center (Foothill Campus). For hours, visit Foothill Campus
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How to Connect to PCC Wireless - Student Instructions
The PCC campus offers free wireless Internet to all students, faculty and staff. Wireless access is generally available around the entire campus, in most indoors and in select outdoor spaces. Available Wireless Networks: Network Name Users Available Locations Services Security PCC_Campus Students and Guests All locations district-wide Internet and Email Open / Unencrypted PCC_Staff Staff All locations district-wide Internet, Email, and Specific Printers Encrypted - Requires Staff Login Accessing the Wireless Networks To access the wireless network you will need: Any device with a wireless network interface card compatible with the WiFi 4 (802.11n), WiFi 5 (802.11ac), WiFi 6 (802.11ax) or later. Most areas of campus are not compatible with the older IEEE 802.11b and 802.11a standards. Students and Guests should connect to PCC_Campus for wireless access. How do I connect to the PCC_Campus wireless network? Turn on your laptop or wireless-enabled device. Connect to the PCC_Campus wireless network in your device's network settings Open a browser, such as Chrome or Safari. You are now connected!